Privacybeleid - REMARQZ.COM

Ingangsdatum: 8 juli 2025
Bedrijf: Edice sàrl (Zwitsers geregistreerd bedrijf)
Service: Remarqz Customer Expression Platform
Website: www.remarqz.com

1. Introduction

Edice sàrl ("we," "us," or "our") operates the Remarqz customer expression platform ("Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy complies with the General Data Protection Regulation (GDPR), Swiss Federal Data Protection Act (FADP), and other applicable privacy laws.

Contact Information:

Data Controller: Edice sàrl
Email: support@remarqz.com
Response Time: Typically within 1 hour during business hours (07:00-21:00 CET)

2. Information We Collect

2.1 Account Information

When you create a Remarqz account, we collect:

Email address (required for account creation)
Business name and website URL
Chosen subscription plan
Payment information (processed securely through Stripe)

2.2 Customer Expression Data

When customers use your Remarqz widget, we collect:

Customer name and email address (voluntarily provided)
Star ratings and authentic customer expressions
Language preferences and location data (for localization)
Device and browser information (for technical optimization)

2.3 Google Integration Data

When you connect Google Business Profile:

Google Business Profile information
Existing Google reviews (up to 5 most recent for Professional plan)
Business location and contact details
Google account authentication tokens (securely stored)

2.4 Technical Data

We automatically collect:

IP addresses and device identifiers
Browser type and version
Operating system information
Website usage analytics and performance data
Error logs and diagnostic information

2.5 Communication Data

When you contact our support:

Support ticket content and correspondence
Feedback and feature requests
Communication preferences

3. How We Use Your Information

3.1 Service Provision

We use your information to:

Provide the Remarqz customer expression platform
Process and display authentic customer expressions
Integrate with Google Business Profile
Customize the service to your business needs
Provide technical support and customer service

3.2 Service Improvement

We analyze usage data to:

Improve platform functionality and user experience
Develop new features and capabilities
Optimize performance and reliability
Ensure security and prevent fraud

3.3 Communication

We use your contact information to:

Send service-related notifications and updates
Provide customer support and technical assistance
Share important policy changes or security updates
Send optional marketing communications (with your consent)

3.4 Legal Compliance

We may use your information to:

Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our rights and the rights of our users
Prevent fraud and ensure platform security

4. Legal Basis for Processing (GDPR)

We process your personal information based on:

4.1 Contract Performance

Providing the Remarqz service as agreed in our Terms and Conditions
Processing payments and managing subscriptions
Delivering customer support and technical assistance

4.2 Legitimate Interests

Improving our service and developing new features
Ensuring platform security and preventing fraud
Analyzing usage patterns for service optimization
Direct marketing to existing customers (with opt-out options)

4.3 Legal Compliance

Complying with applicable laws and regulations
Responding to legal requests and regulatory requirements
Maintaining records for tax and accounting purposes

4.4 Consent

Optional marketing communications
Cookies and tracking technologies (where required)
Additional data processing beyond core service provision

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share limited data with trusted service providers:

AWS (Amazon Web Services):

Secure data storage and backup
Server infrastructure and hosting
Data processing and analytics
Covered by AWS Data Processing Agreement

Stripe:

Payment processing and subscription management
Credit card and billing information
PCI DSS compliant payment handling
Covered by Stripe's privacy policy

Google:

Google Business Profile integration
Google review synchronization
Authentication and API access
Covered by Google's privacy policy

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and the rights of others.

5.4 No Data Sales

We never sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and Security

6.1 Data Storage Location

Primary data storage: AWS European data centers
Backup systems: Secure AWS infrastructure
Data residency: European Union for GDPR compliance

6.2 Security Measures

We implement comprehensive security measures:

Encryption: All data encrypted in transit and at rest
Access Controls: Role-based access with multi-factor authentication
Regular Audits: Security assessments and vulnerability testing
Incident Response: Procedures for security breach notification
Staff Training: Regular privacy and security training for all personnel

6.3 Data Retention

Account Data: Retained while your account is active
Customer Expressions: Retained as long as displayed on your website
Support Data: Retained for 2 years for service improvement
Payment Data: Retained for 7 years for tax and legal compliance
Deleted Data: Permanently removed within 30 days of deletion request

7. Your Privacy Rights

7.1 GDPR Rights (EU Residents)

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Portability: Receive your data in a structured format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests
Withdraw Consent: Revoke consent for optional processing

7.2 Swiss Data Protection Rights

Swiss residents have similar rights under the Federal Data Protection Act (FADP).

7.3 Exercising Your Rights

To exercise your privacy rights:

Email: support@remarqz.com with "Privacy Request" in subject line
Response Time: We respond within 30 days (1 month)
Verification: We may request identity verification for security
No Cost: Privacy rights requests are processed free of charge

8. Cookies and Tracking Technologies

8.1 Cookie Usage

We use cookies and similar technologies for:

Essential Cookies: Required for basic platform functionality
Performance Cookies: Analytics and service optimization
Functional Cookies: User preferences and customization
Marketing Cookies: Optional, with your explicit consent

8.2 Cookie Management

You can control cookies through:

Browser settings and preferences
Our cookie consent banner
Opt-out tools provided by third-party services

8.3 Third-Party Analytics

We may use analytics services to understand platform usage and improve our service. These services have their own privacy policies.

9. International Data Transfers

9.1 Data Transfer Safeguards

When transferring data internationally, we ensure:

Adequacy Decisions: Transfers to countries with adequate protection
Standard Contractual Clauses: EU-approved data transfer agreements
Certification Programs: Participation in recognized privacy frameworks
Additional Safeguards: Technical and organizational measures

9.2 AWS Global Infrastructure

Our primary data storage uses AWS European data centers, with appropriate safeguards for any international processing.

10. Children's Privacy

Remarqz is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Privacy Policy Updates

11.1 Change Notification

We may update this Privacy Policy to reflect:

Changes in our data practices
New legal requirements
Service improvements and new features
User feedback and best practices

11.2 Communication of Changes

Material changes will be communicated through:

Email notification to account holders
Prominent notice on our website
In-app notifications where appropriate
At least 30 days' advance notice for significant changes

11.3 Continued Use

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information and Complaints

12.1 Privacy Questions

For privacy-related questions or concerns:

Email: support@remarqz.com
Subject Line: "Privacy Inquiry"
Response Time: Typically within 1 hour during business hours

12.2 Data Protection Officer

For complex privacy matters:

Contact: Same as above, marked "DPO Attention"
Role: Privacy compliance and rights requests
Availability: Business hours (07:00-21:00 CET)

12.3 Supervisory Authority

If you're not satisfied with our response, you can contact:

EU Residents: Your local data protection authority
Swiss Residents: Federal Data Protection and Information Commissioner (FDPIC)
Right to Lodge Complaints: Independent review of privacy practices

13. Business Information

Company Details:

Legal Name: Edice sàrl
Registration: Swiss registered company
Service: Remarqz Customer Expression Platform
Website: www.remarqz.com
Terms of Service: www.remarqz.com/termsandconditions

Service Description: Remarqz provides authentic customer expression tools, including AI-assisted articulation, manual review writing, and Google review integration. We focus on helping real customers express their genuine experiences, not generating artificial content.

Last Updated: July 8, 2025
Version: 1.0 (GDPR Compliant)