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TERMS AND CONDITIONS - REMARQZ.COM

Effective Date: April 4, 2025
Company: Edice sàrl (Swiss registered company)
Service: Remarqz Customer Expression Platform

 

1. Acceptance of Terms

By accessing or using the Remarqz customer expression platform ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users of the Service, including businesses, website owners, and end customers who interact with the Remarqz platform.

2. Service Description

Remarqz provides a comprehensive customer expression and review management platform that includes:

Customer Expression Tools:

  • AI-assisted customer expression to help customers articulate their authentic experiences

  • Manual review writing interface for direct customer feedback

  • Multi-language customer expression support (40+ languages)

Review Management Features:

  • Google Business Profile integration for existing review display

  • Professional review widget customization

  • Page-specific review display capabilities

  • Negative review management and response tools

Technical Services:

  • Secure data storage and backup systems

  • Website integration for WordPress, WIX, and manual installation

  • Mobile-optimized customer experience

  • Professional customer support

Important: Remarqz focuses on authentic customer expression and does not generate artificial reviews. All customer feedback represents genuine experiences from real customers.

3. User Accounts and Registration

Account Creation:

  • You must provide accurate and complete information when creating an account

  • You are responsible for maintaining the security of your account credentials

  • You must notify us immediately of any unauthorized use of your account

Account Types:

  • Freemium: Free forever with limited features

  • Professional: €3.95/month (annual) or €4.95/month (monthly)

  • Enterprise: €8.95/month with advanced features

Account Responsibility:

  • You are responsible for all activities that occur under your account

  • You must ensure all customer expressions collected represent authentic experiences

4. User Obligations and Acceptable Use

You agree to:

  • Provide accurate and complete information when using the Service

  • Use the Service in compliance with all applicable laws and regulations

  • Ensure all customer expressions represent authentic, genuine experiences

  • Maintain the security and confidentiality of your account

  • Respect the intellectual property rights of others

  • Use the customer expression tools ethically and transparently

You agree NOT to:

  • Create duplicate accounts or submit false information

  • Attempt to manipulate or artificially inflate review ratings

  • Submit or encourage fake, misleading, or deceptive customer expressions

  • Use the Service to violate any applicable laws or regulations

  • Interfere with the proper functioning of the Service

  • Attempt to gain unauthorized access to other users' accounts or data

5. Customer Data and Privacy

Data Collection:

  • We collect only the data necessary to provide the Service

  • Customer expressions and business data remain the property of the account holder

  • All data is stored securely on AWS infrastructure with comprehensive backup

Data Usage:

  • Customer data is used solely to provide the review management service

  • We do not sell, share, or monetize customer data

  • All data handling complies with GDPR and Swiss data protection laws

Data Security:

  • Enterprise-level security measures protect all customer information

  • Regular security audits and updates maintain data protection standards

  • Customers maintain full control over their data and can request deletion

For detailed privacy information, please review our Privacy Policy.

6. Subscription Plans and Billing

Freemium Plan:

  • Free forever with no credit card required

  • Limited features: 6 reviews displayed, English only, basic customization

  • Can upgrade to paid plans at any time

Professional Plan:

  • €3.95/month (paid annually) or €4.95/month (monthly with yearly commitment)

  • Unlimited reviews, 40+ languages, advanced customization

  • Full Google integration and professional support

Enterprise Plan:

  • €8.95/month with advanced features

  • Priority support, enhanced analytics, multi-user access

  • Custom integrations and white-label options

Billing Terms:

  • Annual plans are billed upfront for the full year

  • Monthly plans require yearly commitment with monthly billing

  • All prices are in EUR and exclude applicable taxes

  • Invoices have 7-day payment terms

7. Cancellation and Refunds

Cancellation Process:

  • WordPress Plugin: Cancel through your website provider or WordPress dashboard

  • WIX Plugin: Cancel through WIX App Market or WIX dashboard

  • Manual Installation: Email support@remarqz.com at least 1 month before renewal

Refund Policy:

  • No refunds for partial months or unused portions of annual subscriptions

  • Freemium plan users can upgrade or downgrade at any time

  • Access continues until the end of the current billing period after cancellation

Data Retention:

  • Customer data remains accessible for 30 days after cancellation

  • Data can be exported during this period upon request

  • After 30 days, data is permanently deleted from our systems

8. Intellectual Property Rights

Remarqz Platform:

  • All rights, title, and interest in the Remarqz platform remain with Edice sàrl

  • Users receive a limited, non-exclusive license to use the Service

  • This license terminates upon cancellation of the Service

Customer Content:

  • Customers retain all rights to their authentic expressions and business data

  • By using the Service, customers grant Remarqz permission to display their expressions

  • Customers can request removal of their content at any time

Trademarks:

  • "Remarqz" and related logos are trademarks of Edice sàrl

  • Users may not use our trademarks without written permission

9. Service Availability and Limitations

Service Level:

  • We strive for 99.9% uptime but cannot guarantee uninterrupted service

  • Scheduled maintenance will be announced in advance when possible

  • We reserve the right to modify or discontinue features with reasonable notice

Technical Limitations:

  • Google review synchronization limited to 5 most recent reviews (Professional plan)

  • Enterprise plan offers unlimited Google review synchronization

  • Some features may require specific browser versions or technical configurations

Support:

  • Professional support available during business hours (07:00-21:00 CET)

  • Response time typically within 1 hour during business hours

  • Comprehensive documentation and video tutorials available

10. Limitation of Liability

Service Disclaimer:

  • The Service is provided "as is" without warranties of any kind

  • We do not guarantee specific results from using the customer expression tools

  • Users are responsible for compliance with their local laws and regulations

Liability Limits:

  • Our liability is limited to the amount paid for the Service in the 12 months preceding the claim

  • We are not liable for indirect, incidental, or consequential damages

  • This limitation applies to the fullest extent permitted by law

User Responsibility:

  • Users are responsible for the authenticity of customer expressions collected

  • Users must ensure compliance with applicable review and advertising regulations

  • Users are responsible for proper implementation and use of the Service

11. Compliance and Legal Requirements

Platform Compliance:

  • Remarqz complies with Google's review policies and E-A-T guidelines

  • The Service focuses on authentic customer expression, not artificial review generation

  • Users must ensure their use complies with applicable platform policies

Legal Compliance:

  • Users must comply with all applicable laws and regulations

  • This includes consumer protection, advertising, and data protection laws

  • Users are responsible for obtaining necessary permissions for customer data collection

Dispute Resolution:

  • These Terms are governed by Swiss law

  • Disputes will be resolved through Swiss courts or agreed arbitration

  • We encourage users to contact us directly to resolve any issues

12. Changes to Terms

Modification Rights:

  • We reserve the right to modify these Terms at any time

  • Material changes will be communicated via email and platform notifications

  • Continued use of the Service after changes constitutes acceptance

Notification:

  • Users will receive at least 30 days' notice of material changes

  • Changes will be posted on our website with effective dates

  • Users can cancel their subscription if they disagree with changes

13. Contact Information

Support and Questions:

  • Email: support@remarqz.com

  • Response Time: Typically within 1 hour during business hours

  • Business Hours: 07:00-21:00 CET, Monday through Friday

Company Information:

  • Company: Edice sàrl

  • Registration: Swiss registered company

  • Website: www.remarqz.com

Legal Notices:

  • All legal notices should be sent to support@remarqz.com

  • Include "Legal Notice" in the subject line for priority handling

14. Effective Date and Acceptance

These Terms and Conditions are effective as of April 4, 2025, and apply to all users of the Remarqz customer expression platform.

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: April 4, 2025
Version: 2.0 (Google E-A-T Compliant)

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